EVALUASI SPT TAHUNAN ELEKTRONIK

Elsie S. Kasim, Titin F. Nur

Abstract


Evaluation of services of Electronic Annual Tax Return is conducted to determine the quality of services of
Electronic Annual Tax Return. This is done by using the five Service Quality (SERVQUAL) dimensions
which are tangibles, realibility, responsiveness, assurance and empathy. The result of the research and analysis of
Evaluation of services of Electronic Annual Tax Return concluded that Taxpayers are satisfied with the quality
of Electronic Annual Tax Return. Advices given to the djponline.pajak.go.id websites is it should be more
attentive to the needs of the Taxpayers. Djponline.pajak.go.id websites should not only pay attention to the
functions but also increased trust amoung Taxpayers toward djponline.pajak.go.id websites.
Keywords: Evaluation of services, Electronic Annual Tax Return, Service Quality


Full Text:

PDF

Refbacks

  • There are currently no refbacks.




Creative Commons License” style=
Jurnal Vokasi Indonesia is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License

 

 

View My Stats